Sunday, July 3rd, 2022

Contact Center-as-a-Service (C-CaaS) Market Size, Research, Analysis

Global Contact Center-as-a-Service (C-CaaS) Market to Grow on the Back of Growing Number of Business Organizations Worldwide

Kenneth Research has released a report titled Contact Center-as-a-Service (C-CaaS) Market: Global Demand Analysis & Opportunity Outlook 2030which also includes some of the prominent market analyzing parameters such as industry growth drivers, restraints, supply and demand risk, along with the impact of COVID-19 and a detailed discussion on the latest trends and future opportunities that are associated with the growth of the market.

In the year 2020, the total number of business organizations recorded globally was around 220 Million. This was an increase from close to 160 Million in the year 2010.

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The statistics portray the growing number of businesses worldwide, and the increasing competitive nature of businesses, which is therefore raising the need amongst these organizations to enhance their service support experiences for their customers. On the other hand, the rising need to lower the operational costs associated with customer service operations is also driving the need amongst the businesses to opt for virtual cloud-based contact center solutions, as these software allow businesses the flexibility to pay only for the technology which they would need. These software are also known to provide live-call and post-call analytics, besides other additional functions, such as, call queueing, IVR for call routing and call recording features among others. Such factors are therefore anticipated to drive the growth of the global contact center-as-a-service market.

The global contact center-as-a-service (C-CaaS) market is anticipated to grow with a CAGR of 18.53% during the forecast period, i.e., 2021-2030. The market is estimated to garner a revenue of USD 21560.1 Million by the end of 2030. Moreover, in the year 2020, the market registered a revenue of USD 3962.4 Million. The market is segmented by solution into automatic call distribution, interactive voice response, call recording, computer telephony integration, workforce optimization, reporting & analytics, and others. The interactive voice response segment, amongst all the other segments, is anticipated to garner the largest revenue of USD 5865.3 Million by the end of 2030. Additionally, the segment generated a revenue of USD 933.3 Million in the year 2020.

By region, the global contact center-as-a-service (C-CaaS) market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa, out of which, the market in North America is anticipated to garner the largest revenue of USD 13606.5 Million by the end of 2030. Additionally, the market in the region generated a revenue of USD 2314.4 Million in the year 2020.

The research is global in nature and covers detailed analysis on the market in North America (U.S., Canada), Europe (U.K., Germany, France, Italy, Spain, Hungary, Belgium, Netherlands & Luxembourg, NORDIC [Finland, Sweden, Norway, Denmark], Poland, Turkey, Russia, Rest of Europe), Latin America (Brazil, Mexico, Argentina, Rest of Latin America), Asia-Pacific (China, India, Japan, South Korea, Indonesia, Singapore, Malaysia, Australia, New Zealand, Rest of Asia-Pacific), Middle East and Africa (Israel, GCC [Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, Oman], North Africa, South Africa, Rest of Middle East and Africa). In addition, analysis comprising market size, Y-O-Y growth & opportunity analysis, market players’ competitive study, investment opportunities, demand for future outlook etc. has also been covered and displayed in the research report.

However, the surge in concerns for data security and privacy is predicted to act as one of the major factors to hinder the market growth in the coming years.

This report also provides the existing competitive scenario of some of the key players of the global contact center-as-a-service (C-CaaS) market, which includes company profiling of Cisco Systems, Inc., Microsoft Corporation, SAP SE, Oracle Corporation, NEC Enterprise Solutions, Genesys Cloud Services, Inc., Unify (Atos Group), NICE Ltd., Avaya Inc., Five9, Inc., Talkdesk, Inc., Liveops, Inc., Evolve IP, LLC, and others.

The profiling enfolds key information of the companies which comprises of business overview, products and services, key financials and recent news and developments. Conclusively, the report titled “Contact Center-as-a-Service (C-CaaS) Market: Global Demand Analysis & Opportunity Outlook 2030”, analyses the overall global contact center-as-a-service (C-CaaS) industry to help new entrants to understand the details of the market. In addition to that, this report also guides existing players looking for expansion and major investors looking for investment in the global contact center-as-a-service (C-CaaS) market in the near future.

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Kenneth Research is a leading service provider for strategic market research and consulting. We aim to provide unbiased, unparalleled market insights and industry analysis to help industries, conglomerates and executives to take wise decisions for their future marketing strategy, expansion and investment, etc. We believe every business can expand to its new horizon, provided a right guidance at a right time is available through strategic minds. Our out of box thinking helps our clients to take wise decision so as to avoid future uncertainties.

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